Can’t we be friends? To be successful and safe, automated systems need to work as a team with a human partner. How do you nurture this system-human collaboration so it evolves over time like a friendship? The healthcare industry can learn a lot from other industries well-versed in navigating this balance.
We’ve noticed hydroforming, a manufacturing technique once limited to the automotive and airline industries, materializing in rock-climbing gear and designer furniture. At the moment its high cost is limiting, but we’re excited about its potential as the technique becomes more accessible.
An interaction design outlook limited to “smartphone patterns” is ill-equipped to address the wide breadth and depth of human-computer interaction contexts. Part 2 explores why — and where (inside a hospital, factory, or some other critical context) — these techniques often aren’t the answer.
Why invest in a usable user interface? Thankfully for those trying to make the business case, there’s been a lot of research into the ROI of good design processes in general and specifically on product usability. We divide the benefits into two categories — those that directly affect the manufacturer, and those that primarily affect the consumer.
Why do some industries recognize the value of a usable user interface while others view usability as a burden? And where do you fall on our Usability Maturity Ladder? If your company has to ask why it should invest in interaction design, you probably have some climbing to do.
TicketLeap discovered the event check-in process was making a “rotten first impression,” which wasn’t in line with the company’s mission to foster community. The robotic, stressful interaction between scanner and scanned was off brand and nowhere near the fun, social experience the company wanted to provide. So the team came up with the selfie ticket, which makes everyone — even Mayor Nutter — smile.
As the products we use every day become increasingly complex, the art of user onboarding has taken on greater significance. Mobile apps, software, and websites have accustomed us to being greeted with feature tours, coach marks, contextual tips, even “gesture practice.” But there’s more to consider than simply front-loading your product with all the information your users might need to know.
Last year we brought deep electrical expertise in-house when we hired Todd Zielinski as our director of electrical engineering. It’s something we’ve been wanting to do for a while. Electromechanical functionality has become the backbone of most of the products we develop. It’s integral, and now it’s integrated, too. We’re excited about our fast-growing EE team, our most recent step toward excellence.
As a product-development consultant and former entrepreneur, I see startups coming up against the same set of roadblocks over and over again. Here are the three biggest sore spots, and my advice on how to anticipate and circumvent those blocks for a clear view down the startup path.
IDers and IxDers may be from the same planet, but we’ve grown up in our careers surrounded and influenced by different norms. Despite our differences, we (like men and women) need to learn to work together. In some respects (unlike men and women), you could even argue we’re becoming one.